Alma Yoga – Terms & Conditions
Booking Information
Bookings are essential to secure your spot. Walk-ins are not guaranteed a place.
Booking opens at 5:00am, 7 days prior to each class.
Unlimited bookings per day are permitted.
By booking into a class, you agree to these Terms & Conditions.
Arriving for Class
Please arrive 5–10 minutes before class to allow time to set up.
Late entry is not permitted.
The studio door will be locked at the advertised class start time (and when reception is unattended) for safety and privacy.
Please check in at reception before entering the studio.
Bring your own mat for Yoga, Pilates and Stretch classes. A limited number of studio mats are available but not guaranteed.
Cancellation Policy
To ensure fairness for all students:
Cancellations must be made at least 1 hour before class.
All cancellations must be made via your online Account or the app.
We do not accept cancellations by email or phone unless you are experiencing technical issues.
If you have technical difficulties, please contact Alex (0404 682 860) or Martina (0405 905 006).
Late Cancellation or No-Show
If you cancel within 1 hour of class or do not attend:
Drop-in clients will be charged the full class rate.
10 or 20 Class Pass holders will forfeit one class.
This policy applies to all Yoga, Pilates and Stretch classes.
Waitlist Policy
Please treat the waitlist as a confirmed booking.
If a class is full, you may join the waitlist.
If a spot becomes available outside the 1-hour cancellation window, you will automatically be added to the class.
You will receive an email and SMS notification.
To cancel after being added from the waitlist, you must respond “N” more than 45 minutes before class to avoid a late fee.
If you do not respond, you are still considered booked into the class.
If you do not attend, the standard late cancellation/no-show policy applies.
Spots that open within 1 hour of class will not be automatically filled from the waitlist but can be booked manually online.
Please be mindful when waitlisting early morning classes — you may be automatically added overnight.
If you no longer wish to attend, remove yourself from the waitlist via your Account
Membership Terms & Conditions Summary
Our memberships are designed to offer flexibility while ensuring fairness and consistency for all students. Below is a summary of how our memberships work. Please refer to the table below for specific pricing, billing cycles, and inclusions. Please refer to the table below for details on each membership.
Billing
Memberships are billed in advance according to the billing cycle outlined in your selected plan (fortnightly, 3-monthly, 6-monthly, or 12-monthly). Payments will continue automatically unless notice of suspension or termination is provided in accordance with the terms below.
Commitment Periods
Some memberships include a minimum initial commitment period. After this period, your membership will continue on a rolling basis aligned with your billing cycle unless cancelled in line with the notice requirements.
Suspensions
Memberships may be suspended with written notice.
Notice periods apply (2–3 weeks depending on membership type).
Suspensions must align with your billing cycle.
Each membership includes a maximum suspension allowance per year as outlined in the table.
Suspension limits apply within the relevant billing period and/or calendar year, depending on the membership.
Termination
If you wish to cancel your membership:
Written notice is required (2–3 weeks depending on membership type).
Cancellations must align with the end of your billing cycle.
Memberships with an initial commitment period cannot be cancelled before that period has been completed.
Membership Benefits
Depending on your chosen membership, benefits may include:
Access to a set number of weekly classes or unlimited classes
10% discount on workshops and events
In-studio mat storage (select memberships)
Exclusive member gifts (12-month membership)
Membership Terms & Conditions Detail
Alma Yoga Workshops Cancellation & Refund Policy
There is no refund or credit for cancellations within 48 hours of the beginning of a workshop for any reason.
You can transfer your workshop booking to a friend, please contact the studio to arrange.
Guest Teacher Workshops Cancellation & Refund Policy
Guest Teachers may have their own cancellation terms, of which they will advise you separately.
The terms outlined below act as a general rule, but our guest teachers reserve the right to charge in addition to these:
10% of the course fee is non-refundable 14 days or more before the beginning of the training or workshop.
50% of the course fee is non-refundable 12 days before the beginning of the training or workshop.
There is no refund for cancellations within 48 hours of the beginning of a workshop.
If you purchase a pass for multiple workshops and cannot attend part or all of the sessions, no refund is available for the unused portion.
Alma Yoga and/or Guest Teachers reserve the right to cancel any course without notice. In this instance a full refund will be given.
Variations
We may sometimes add to change our terms and conditions. This includes changing class times, schedules, teachers, opening and closing hours, our services and facilities and membership fees and pricing policies. We do not automatically reduce your membership fees or extend passes because of the above reasons or if your preferred studio is closed for renovations or because of a reduced schedule during holiday periods.